Returns & Refunds

Under applicable Taiwan law, consumers purchasing physical goods through the TOA website are generally entitled to cancel within seven days after receiving the goods by giving written notice or returning the goods.

The period begins on the day following receipt. The cooling-off period is not a trial period. Please keep the product, packaging, and accompanying materials in appropriate condition.

If you would like to return an item, we recommend emailing hello@tasteofayurveda.co with your order number, name, contact details, and the item you wish to return. We will help arrange the return and provide the return address. You do not need to give a reason. If an item is incorrect, leaking, or damaged, please include photos to help us resolve the issue.

This contact process does not affect your statutory right to cancel.

Please return the product, original box and packaging, seals, labels, gifts, samples, accessories, all components of a set, and any documents requested by TOA.

Inspection reasonably necessary to confirm the product’s nature, appearance, and function does not automatically remove the cancellation right.

Where the product is used, damaged, stained, altered, incomplete, or diminished in value beyond necessary inspection, TOA may address the actual reduction in value as permitted by law.

Certain goods or services may be excluded where they fall within a statutory exception and TOA clearly informs the customer before purchase, including:

• Perishable or short-life goods.
• Custom-made goods.
• Opened personal-hygiene goods.
• Other lawfully excluded goods or services.

Skincare products are not automatically excluded solely because they are cosmetics.

Retain the product, outer packaging, and shipping label and contact TOA promptly if an item is incorrect, missing, defective, leaking, broken, or damaged in transit.

TOA may provide reshipment, replacement, refund, price reduction, or another appropriate solution.

Necessary costs arising from defects, incorrect fulfilment, or transit damage will generally be borne by TOA.

TOA covers the necessary return shipping costs when you exercise your statutory seven-day cancellation right.

Please contact us so we can help arrange your return. If you choose a service whose cost exceeds what is reasonably necessary, we will confirm how the additional cost will be handled.

If you cancel a purchase of goods under your statutory cancellation right, TOA will refund the amount required by law within 15 days, starting on the day after we collect the goods or receive your return.

Refunds are normally issued to the original payment method. The date a card refund appears in your account or on your statement depends on your card issuer.

For partial returns involving discounts, promotional codes, store credit, gifts, bundles, or free shipping, the refund will be calculated in accordance with the law and the promotional terms disclosed with the original order.

Except for defective, incorrect, or specially approved cases, product changes or preference-based exchanges will generally be handled by returning the original order and placing a new order.

A parcel returned because of failure to collect, failed home delivery, incorrect information, refusal, or store closure is not automatically treated as a completed cancellation or return.

TOA will contact the customer after receiving the parcel. Reasonable reshipping costs may apply.

Please pack the items securely and include your order number, or the purchaser’s name and contact details, so we can identify the return. Please do not send parcels cash on delivery. Necessary return shipping costs are covered as described in “Return Shipping Costs.”

If we cannot identify a parcel, we will first check the order and sender details. We will not refuse a statutory return solely because you did not contact us beforehand. Items unrelated to the original order are not covered by that order’s return.

This Policy applies only to physical goods.

Abhyanga appointments, treatments, events, workshops, packages, and other services are governed by the relevant booking, rescheduling, and cancellation rules.

TOA — Taste of Ayurveda Operated by XINYUE TRADING STUDIO（新悅商行） Taiwan Business Registration No. 94292873 Email: hello@tasteofayurveda.co Website: tasteofayurveda.co